Returns Policy at Home Appliances Online
At Home Appliances Online, we want to ensure that you’re completely satisfied with your purchase. However, if you need to return an item, please review our policy below:
Incorrect orders and non-faulty items must be returned within 14 days of receiving your order. Items must be unused, in their original packaging, and in the original condition they were supplied. We will not accept returns for damaged packaging or damaged items.
Due to health and safety regulations, electrical components cannot be returned once they have been opened or installed.
Shipping costs are non-refundable, and the buyer is responsible for the cost of returning incorrect or non-faulty items.
A 20% restocking fee will apply to all returns. We have implemented this policy due to the time and resources spent on repackaging, relabeling, and restocking items. Please double-check your model before ordering to avoid unnecessary returns.
If you have ordered the incorrect part based on information we provided, we will arrange to send the correct part at no additional shipping charge. However, if the error is due to incorrect information provided by you (e.g., wrong model or part code), we cannot be held responsible.
Some items, especially those specially sourced or from overseas suppliers, cannot be returned due to the difficulty in returning such products. We reserve the right to decline returns or advise that certain items are non-returnable.
Warranty Claims at Home Appliances Online
At Home Appliances Online, we strive to offer high-quality products. However, please be aware of the following terms related to warranties:
All items purchased from Home Appliances Online come with a minimum 12-month warranty unless otherwise stated. Some products may be subject to the manufacturer’s specific terms and conditions.
For electrical service parts, installation must be carried out by a registered electrical worker or a licensed plumber (depending on the part purchased). The cost of installation for both original and replacement parts is the customer’s responsibility.
For warranty claims related to electrical parts, we require proof of installation by a qualified professional (electrician or plumber). We also need evidence of failure before we can proceed with a replacement.
If an item fails within the warranty period, we will cover the freight cost of sending a replacement part and will supply a return label for the faulty item. We will not reimburse third-party shipping costs if you choose not to use the provided return label.
Items sourced from third-party suppliers, including products from China or Europe, do not have a warranty.
There is no warranty on fragile parts (e.g., glass, ceramic, or other easily breakable items).
We reserve the right to refuse a warranty claim if the goods have been damaged, misused, or, for electrical products, if they were not installed by a registered electrician, plumber, service agent, or suitably qualified person.
To initiate a warranty claim, please email us with details of the issue you’ve encountered with the part. We will contact the supplier on your behalf to investigate the issue. The email should include a clear description of the problem with the part and any relevant supporting evidence (photos or installation proof).
We will inspect the faulty product within 7 days of receiving the claim and will either offer a replacement or a refund, depending on your preferred resolution.
Thank you for choosing Home Appliances Online. We’re here to assist you and ensure your experience is as smooth as possible.
Once an item has been delivered and received safely, we do not offer returns unless the item is faulty or incorrectly supplied.
Return Address: Unit 6/21 Poland Road, Wairau Valley, Auckland 0627